Frequently Asked Questions regarding the notice to extend the date for making payments for Spectrum and Radio licences
Updated May 22, 2020
- Question 3 was expanded to answer all licensing scenarios.
- Questions 4 and 5 were clarified.
- Questions 6, 7, and 8 were combined and expanded to include all licensing scenarios.
- Question 10 (renumbered to 9) was clarified and text was added about the importance of abiding by licence conditions.
- Questions were renumbered accordingly.
1. How can I receive email updates about fees and licensing?
- If you received your renewal invoice via email, you are already on our email contact list.
- To update your contact information, please send an email to firstname.lastname@example.org along with your account number and preferred email address, and we will change your default method of contact to email.
2. Will I owe any interest on my fee payment?
- No, interest will not be charged. However, please note that licence fees are now due by September 1, 2020.
3. When are my licence fees due?
- All outstanding licence fees are now payable by September 1, 2020. Please note that until staff returns onsite, ISED is not issuing invoices for licence fees.
4. When will ISED staff be back on-site? Will I be notified when I can pay my invoice?
- At this time we do not have a firm return date but will communicate changes and updates via our Spectrum Management System (SMS) web site and email.
- See Question 1 on how to join our email contact list.
5. I sent my payment before March 31. Will it be processed?
- ISED Staff was on-site, processing payments until March 13.
- If you have paid by credit card, your payment has been processed.
- If you have sent a cheque and it has not been cashed, the cheque is being kept in a secure area until our staff return on-site.
- In order to avoid NSF charges if you issue a stop payment, you must inform your local ISED district office immediately or send an email to the Spectrum and Telecommunications program at: email@example.com. Please provide your account name, account number, cheque number and amount. You must also resubmit your payment by September 1, 2020.
- If you have sent a wire transfer, funds have been moved from your account to the Receiver General of Canada. However, this may not show in your Spectrum Management System (SMS) account until the staff return and complete the process.
6. Can I get a new licence or make changes to my radio system?
- Yes. ISED has interim measures in place to issue new licences and to authorize modifications with payment due by September 1, 2020. Contact your local ISED district office if you have an immediate requirement.
7. Can I print my licence to show that I am authorized to operate?
- You can print your licence. Keep in mind the following:
- If your payment has been processed, the expiry date will show as March 31, 2021.
- If your payment has not been processed the expiry date will show as March 31, 2020.
- If you need to show your licence as proof of authorization to operate your station, print both the licence and the notice extending fee payment from our web site.
- If you have recently been authorized to modify your system or been issued a new licence, your expiry date will be March 31, 2021 and you will see an added condition requiring payment by September 1, 2020.
8. Will ISED provide remissions if the service standard has not been met on the issuance of new or amended licences?
- The Government of Canada has determined that the Service Fees Act remission policy will come into effect starting next year, April 1, 2021.
9. Can you clarify the statement on the Spectrum Management System (SMS) web site that says " ISED will not physically issue new authorizations or amended licences as a result of the decisions noted above but will treat current valid licences as proof of authorization between now and September 1st, 2020."
- This statement means that ISED will not be providing new or updated licences in relation to those that were not renewed on March 31, 2020. In these cases, should you require proof of authorization, you may use your 2019/20 licence as well as a copy of the notice extending fee payment from our web site. Remember that in order for you to remain validly authorized, you must continue to operate within the conditions and technical parameters on your most current licence.
10. Who do I call if I want to speak to someone about my invoice or my account?
- You may contact any district office of ISED by email or phone. Timeframes for responses may be delayed.
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