Frequently Asked Questions for invoicing and payments in 2020

Updated October 15, 2020

1. When are my licence fees due?

  • All outstanding licence fees, including those that were previously deferred, are payable immediately.

2. Will I owe any interest on my fee payment?

  • No. Interest will not be charged.

3. Will my licence be cancelled if I do not pay outstanding licence fees?

  • Licences past their expiry date are no longer valid as of September 1. All unpaid licences will be removed from the Spectrum Management System and your frequency (ies) will be made available for use by other licensees. Once your licence is cancelled, you must follow the application process for a new licence and your frequency may no longer be available.

4. How do I access my account?

  • From the Radiocommunication and Licensing Services page of the SMS web site, select the Pay or View your Invoices tab then click on View your invoices for invoice details and payment status. To access or print your radio licence, select the Browse a Licence tab and click on View and Print Licence.
  • If you do not have an account for the SMS web site, select Create a Web Profile from the Pay or View your Invoices tab and follow the instructions on the page. Use your account number along with the code printed on your renewal invoice, in the Inquiries section. If you do not have this code, please contact your ISED district office.

5. How can I receive email updates about fees and licensing?

  • If you received your renewal invoice via email, you are already on our email contact list.
  • To update your contact information, please send an email to ic.spectrum-spectre.ic@canada.ca along with your account number and preferred email address, and we will change your default method of contact to email.

6. Who do I call if I want to speak to someone about my invoice or my account?